Avp, Snoc Infrastructure Monitoring Engineer, Group Infrastructure and Cloud, Group Technology

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities* Providing strategic directions for standardizing of Secure Network Operations Centre (SNOC) monitoring and efficient use of resources for pro-active application/infrastructure monitoring.* Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.* Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.* Reviewing completeness and correctness of SNOC monitoring metrics and alerts.* Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.* Acting as an escalation focal point for all improvement activities involving SNOC* Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.* Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.* Ability to work closely with various line of business technologies from junior to management level.* Change governance on all the monitoring changes for production implementation* Perform on call duty on rotation basis.Requirements* Excellent communication and organizational skills and able to work with little or no supervision.* Minimum Degree holder in Computer Science.* Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.* Minimum 3 years’ experience in Scripting and web development.* Experience in Shell, python and Perl scripts is must.* Experience in Automation and web reports using AJAX, HTML and JS Framework.* Experience with various monitoring tools like IBM ITM Tivoli, Netcool, Zabbix and Elastic Search, etc.* Excellent organizational and prioritization skills.* Excellent team player and strong interpersonal skills.* Excellent written and verbal communications skills.* Proactive and able to work under pressure.* Strong problem-solving skills and positive attitude.* Eager to learn and hands-on new technology.* Passionate on-coding and developing automation to support team on need basis.* Added advantage on new technology stack to support infrastructure in OPENSIFT, DOCKER & KUBERNETES.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.en