Shop Supervisor

**RESPONSIBILITIES**

**Customer Service Excellence**
- Lead by example to provide excellent customer service and resolve any customer complaints or concerns promptly.
- Ensure the store maintains a customer-first class environment, setting high standards of engagement and service delivery.

**Sales & Performance Management**
- Monitor and track sales performance to ensure store targets are met.
- Boost sales performance by motivating and guiding team members to achieve individual and collective goals.
- Provide regular reports on sales performance, staff productivity, and ways to improve sales to the Area Manager / Country Manager.

**Team Supervision & Leadership**
- Supervise, mentor, and motivate the team to ensure efficient daily operations and high morale.
- Guide and support team members in achieving their personal and team goals.
- Assist in hiring, training, and onboarding new staff, ensuring they understand their roles, responsibilities, and company culture.

**Performance Monitoring & Staff Development**
- Conduct regular performance assessments and provide coaching, feedback, and support to the team.
- Identify training opportunities for team members to enhance their skills and capabilities.
- Ensure consistent development of staff through ongoing training, feedback, and recognition of achievements.

**Onboard and Train New Staff**
- Provide training to new staff on section-specific duties, customer service expectations, and product knowledge.
- Assist in introducing new team members to the store culture and operational procedures, ensuring they are prepared for their roles.
- Ensure all staff understand their responsibilities, safety procedures, and sales expectations.

**Inventory Management**
- Ensure the store is well-stocked and inventory is managed effectively to meet customer demand
- Perform regular inventory checks, manage stock replenishment, and maintain accurate stock records
- Liaise with HQ and suppliers for timely stock orders and follow up on any stock-related issues

**Store Operation & Safety**
- Oversee all aspects of store operations including opening and closing procedures, cash handling, and adherence to security protocols.
- Ensure the store is clean, organized, and compliant with health and safety regulations.
- Ensure that store displays, visual merchandising, and promotional materials are in line with company standards.

**Requirements**:

- At least 3-5 years in a retail management role with experience leading teams, achieving sales goals, and overseeing store operations.
- Proven track record of meeting sales targets and KPIs.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Exceptional customer service skills and a passion for customer satisfaction.
- Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills.
- Strong organizational and time management skills, with the ability to multitask in a fast-paced environment.
- Knowledge of inventory management and store operations.
- Ability to handle cash and other financial transactions accurately.
- Self-motivated, proactive, and results-driven with a positive attitude.
- Strong attention to detail and ability to work independently and as part of a team.

**Benefits**:

- Attractive Commission + OT + Incentive + Performance Bonus
- Career Advancement
- Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personal Accident Insurance
- Up to 16 days Annual Leave
- Sick Leave Benefits + Statutory Leave Benefits
- Friendly Working Environment + Teamwork Environment

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $4,500.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance

Work Location: In person