Infrastructure Manager

**Summary;**

This role focuses on managing and supporting IT infrastructure for healthcare industry, ensuring all network and equipment requirements are effectively met. The position involves overseeing the End
- User Services (EUS) team, coordinating equipment procurement, installation, and maintenance, and maintaining high standards of service delivery to ensure smooth technological operations within a healthcare environment.

**Job Descriptions;**
- Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event
- Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting.
- Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc.
- Manage endpoints staging and onboarding to device management systems & endpoints asset management records.
- Ensure adherence to timelines, budgets, and quality standards.

**Equipment Requirements;**
- Understand and define the network specifications to meet the requirement of different functional area’s
- Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices

**Equipment Installation and Configuration;**
- Oversee the installation, configuration, and connectivity of IT equipment for proper integration.

Ensure IT Systems are secure, scalable and meet event requirement

**Maintenance and Support;**
- Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event.
- Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements.
- Develop and maintain documentation of all related processes and procedures
- Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security

**Security and Compliance;**
- Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies.

**Vendor Management;**
- Build and maintain relationships with vendors and service provider
- Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels.

**Budget and Asset Management;**
- Manage the IT equipment budget, forecast expenses, and optimize
- Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory.

**Job Requirements;**
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity or related field; Master's degree preferred.
- Proven experience in cybersecurity architecture, infrastructure design, and implementation.
- Strong knowledge of cybersecurity principles, standards, and best practices.
- Experience with security technologies such as PAM, IAM,firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, and encryption.
- Certifications such as CISSP, CISM, CEH, or equivalent are highly desirable.
- Proficiency in network and system administration, including experience with cloud platforms (e.g., GCP, AWS, Azure).
- Familiarity with DevSecOps principles and practices.
- Project management skills - Excellent analytical and problem-solving skills.
- Strong communication and interpersonal abilities.
- Highly driven and keen learner