Supply Chain Implementation Manager

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.
- excluding partnerships

**Position Purpose**:
Engages clients and provides a positive client experience for supply chain Implementations as well as ongoing service/maintenance support that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency.

**Responsibilities**
- Responsible for Supply Chain Finance technical platform delivery and ensures that solutions are delivered and aligned to client requirements. This will require an ability to actively project manage the tasks and activities (both clients and the bank) required to complete solution set ups and also ensure client readiness to start transacting with the bank.
- The implementation manager must be able to guide and influence the client through the implementation process and also coordinate and align bank resources to deliver the solutions to be implemented for the client. A successful implementation should
- Deliver a high level of client satisfaction
- Ensure delivery within target timelines that are aligned to client needs and which will facilitate and expedite client ramp of activities with the bank.
- Be managed within the process and control standards established by the bank
- Conduct workshops with Supply Chain Finance customers to analyze the requirements and suggest suitable measures to facilitate faster implementation
- Liaise with Customer Registration Team to get the customers on-boarded
- Conduct clients' users training on SCM platform
- Provide on-going service and maintenance support for a portfolio of supply chain clients
- Be engaged in regional and local initiatives to improve and enhance the implementation process

**Technical & Behavioral Competencies**:
Technical:

- Preferably knowledge of supply chain
- Experience in a client facing role
- Comfortable with technology and MS office tools. Familiarity with technology and integration

Behavioral:

- Good aptitude to learn
- Enjoys the client interaction with excellent interpersonal skills
- Resourceful and able to resolve problems
- Meticulous and responsible

**Other/Specific Qualifications (if required)**

1. Client implementation and/or project management background
2. Client servicing support background

3. 3 to 7 years experience