End User Support Agents

2 weeks ago


Remote, Singapore EQ Soft Sdn Bhd Full time

**Key responsibilities**:

- Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
- Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
- Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
- Providing training to customers as needed to ensure that they can effectively use our online booking tool.
- Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

**Job Requirement**:

- Call center/customer support experience
- English & Japanese
- Basic Phone Communication Skills
- Basic IT
- Basic Travel Management
- Can work under pressure
- Self-motivated and able to work independently
- Multitasking

**Shift**:
8am-5pm SGT

**Job Type**:Full-time

**Schedule**:
Monday to Friday

**Work Location**:
Remote

Pay: $2,000.00 - $5,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: Remote

Expected Start Date: 02/06/2025


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