Technical Support Engineer

2 hours ago

Serangoon, Singapore ONTO INNOVATION SOUTHEAST ASIA PTE. LIMITED Full time

5 years exp

**Roles & Responsibilities**

**Job Summary & Responsibilities**
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.
- Assists in the successful resolution of service escalations.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues
- Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues
- Work with engineering and team on new system developments.
- Provides written weekly updates pertaining to progress on current projects to Technical Support Manager
- May be involved in customer installations and/or training.
**Qualifications**
- Requires an Associate Degree in Electrical Engineering, Optical Engineering, Physics or a related field and a minimum of 5 years’ experience maintaining, installing and/or repairing in-fab metrology tools, Lithography tools (Steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience.
- This level of the position works on problems of diverse scope, requiring the incumbent to draw on industry experience and to exercise independent judgment and discretion to arrive at a solution.
- Excellent knowledge of MS-DOS, OS/2, Windows NT and Microsoft Office products required
- Must have the ability to read and interpret schematics, mechanical diagrams and other industry-related technical documentation
- Interacting with customers and Field Service Engineers who speak different languages
- Capable of Technical Product Support, as well as Training, and is fluent in Mandarin.
- Must be willing to travel 20%, including both domestic and international travel

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging.

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