Senior Product Support Field Engineer

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Work Shapes the World**

Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers in Asia to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

**The primary responsibilities for this position will be to (but not limited to)**:

- Make regular visits to customer sites and dealer workshops to support large engines
- Train and assist dealer personnel in troubleshooting engine issues
- Enhance communications between factory, dealer, and customer
- Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
- Perform engine failure analysis where needed
- Evaluate dealer and customer rebuild facility capabilities
- Assist dealers with ICA and PCA (Interim & Permanent Corrective Actions) implementation
- Facilitate the return of Failed Parts to the factory for further analysis
- Collect and analyze engine data in the field
- CPI (Continuous Product Improvement) support: Identify, testing, and implementing of ICA’s/PCA’s
- Assist dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
- Provide dealer training based on the Field Engineering expertise - Knowledge Transfer
- Support customers in identifying and improving engines O&O cost through implementation of best practices, rigorous condition monitoring and maintenance
- Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
- Provide dealer and customer updates on product issues and progressive design updates

**Required Skill and Experience**:

- Mechanical Engineer, Electrical Engineer, or other with relevant job-related experience
- Thorough knowledge of reciprocating engines and their performance
- Results oriented, self-starting individual with flexibility to accommodate a fast and ever changing environment
- Must have high motivation to produce a high-quality product
- Demonstrates an appropriate sense of urgency in meeting tight deadlines
- Demonstrated ability to collaborate with and influence team members from many different backgrounds and cultures
- Must be willing to travel regularly, sometimes at short notice, to perform tasks such as hands on training, guiding dealer techs in problem solving and troubleshooting, or aiding dealers in large engine rebuild processes and best practices, or performing failure analysis
- Advocate for the customer and dealer when necessary
- Excellent communication skills (including written, oral, electronic, and presentation skills), with ability to adapt for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams
- Broad industry knowledge and experience in dealer product support operations
- Fluent in English
- Broad Caterpillar knowledge and experience in CAT dealer product support operations
- Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, VIMS
- Working knowledge of SC2, CANape, data logging equipment and instrumentation experience
- Experience in equipment condition monitoring and fluids analysis interpretation

**How We Support You (Employee Benefits)**:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day