Localisation Manager

1 week ago

Singapore Booking.com Full time

Role Description:
**Role Description**:
The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

They are responsible for key business-focused metrics in their portfolio, identifying systemic issues across multiple languages and solving or escalating to ensure smooth resolution, performing root cause analyses and implementing improvement plans where necessary.

**Key Job Responsibilities and Duties**:

- Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages
- Implement strategic delivery plans to optimise for KPIs.
- Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.
- Support the implementation of new localisation solutions for key content types
- Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience
- Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.
- Build strong working relationships with central and regional leadership teams.
- Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.

**Qualifications & Skills**:

- Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).
- 8+ years of experience in a management function.
- Experience with leading and coaching international teams
- Experience managing external localisation vendors.
- Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.
- Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.
- Deep understanding of internationalization, with experience in product testing and bug reporting
- Experience with e-commerce product localisation and marketing and creative content translation and transcreation.

**Benefits & Perks - Global Impact, Personal Relevance**:

- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

**Application Process**:

- Let’s go places together: How we Hire
- This role does come with relocation assistance.

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