Client Experience Manager

5 days ago

Singapore KALTURA ASIA PTE. LTD. Full time

**This is us**

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 850+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

**The role**:
Kaltura is looking for a client experience manager to join its growing virtual events team.

As a client experience manager, you will work closely with clients on delivering their virtual events, performing as the expert for user experience and content strategy. You will understand the client’s needs and goals and present the best solutions based on the virtual platform features.

**The day-to-day**
- You will be part of the client-facing team working on the virtual event and perform as the user experience and content specialist
- You will be synced on all product launches and new features to offer the clients creative solutions to execute the desired event experience
- You will educate the clients on the different features of the virtual platform and walk them through the processes and timelines
- You will work closely with all internal teams (program managers, support, product, R&D, analytics, training, and creative) and represent the clients' needs and goals in internal discussions

**Ideally, we’re looking for**:

- 2+ years of experience working with clients in the fields of digital marketing, advertising, or production
- Project management skills - Strong organizational skills and attention to detail
- Excellent oral and written communication skills
- Service-oriented and with a can-do approach
- Capable of working within a hectic environment, managing concurrent priorities and projects
- Creative approach to problem-solving and resolving difficult situations

**These would also be nice**:

- Planning large events in-person or virtual - advantage
- Previous experience working in a high-tech environment - advantage.
- Experienced working in B2B companies, ideally for consumer products/services - advantage.

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