Business Support Management

2 weeks ago

Singapore JPMorganChase Full time

Business Support Management (BSM) is a crucial function within the Commercial and Investment Bank - Finance & Business Management. Our team provides indispensable administrative and control-focused support to Commercial and Investment Bank businesses, collaborating with multiple lines of business, Business Managers, and internal partners such as Commercial and Investment Bank Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology.

As an Administrative Assistant Manager - Associate within Business Support Management team, you will assume direct management responsibilities for administrative assistants supporting one or more lines of business across the APAC region. Your role is pivotal in maintaining effective relationships with stakeholders, supporting productivity, and contributing to business process optimization.

**Responsibilities**:

- Lead and manage the day-to-day activities of administrative assistants, ensuring efficient operations and providing coverage support.
- Develop and implement performance metrics to drive team success and enhance productivity.
- Coach and support the professional development of administrative assistants, fostering a culture of continuous improvement.
- Maintain a dynamic control and compliance environment, helping to mitigate risks in business processes.
- Build and maintain effective relationships with key stakeholders, acting as a liaison to ensure seamless business connectivity and support.
- Manage relationships with internal business partners across multiple lines of business within the Commercial & Investment Bank.
- Contribute to the execution of strategic initiatives to improve productivity and leverage resources effectively.
- Assist in the performance management process for direct reports, advocating for administrative staff needs and supporting their career growth.
- Participate in compensation planning and deliver clear communication regarding compensation to direct reports.
- Support Business Support Management projects to drive the BSM agenda, enhance controls, and optimize efficiencies.

**Required Qualifications, Capabilities, and Skills**:

- Minimum of 3 years of experience in Human Resources, Administration, or Management.
- Proven track record in managing teams and driving performance improvements.
- Strong oral and written communication skills, with the ability to articulate ideas clearly and effectively.
- Solid analytical skills to troubleshoot and leverage data for problem-solving.
- Excellent problem-solving skills and a results-oriented approach.
- Customer service and client-facing experience, with strong relationship-building skills.
- Ability to listen well, influence others, and work collaboratively in a team-based environment.
- Organized and able to meet deliverables in a fast-paced and changing environment.
- Bachelor's Degree or equivalent.

**Preferred Qualifications, Skills, and Capabilities**:

- Experience in an Investment Banking or Financial Services organization.
- Ability to work independently and effectively manage multiple priorities.
- Strong focus on delivery and a proactive approach to managing challenges.

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