Service Delivery Field Support Engineer
1 week ago
**RESPONSIBILITIES**
- Manage post implementation support issues (fault call tickets)
- Conduct post implementation review as part of quality process
- Participate in regular operations review meetings, including operational issues, tickets review etc.
- Conduct internal training as part of knowledge sharing
- Prepare Network/Security analysis reports, including findings with analysis
- Provide Level 2/3 operations support for Network and Security infrastructure
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Bi-monthly after-hours standby support (24x7) for a week.
**REQUIREMENTS**
- Able to work independently as well as in a team
- CCNP Technical certification will be preferred
- Experience from System integrator environment preferred
- Knowledge of network routing and switching technologies and protocols.
- In-depth knowledge of security firewall and VPN technologies
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and on duty
- Hands on experience in the following products will be advantageous:
- Cisco routing/switching products (mandatory)
- Cisco ASA Firewall and VPN
- Cisco ACS/ISE
- Cisco Firepower
- Palo Alto firewalls
- Checkpoint
- Juniper
- Fortinet firewalls
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Singapore NTT DATA, Inc. Full timeCross Technology Service Delivery Field Support Engineer (L2)Join to apply for the Cross Technology Service Delivery Field Support Engineer (L2)role at NTT DATA, Inc. Cross Technology Service Delivery Field Support Engineer (L2)1 week ago Be among the first 25 applicants Join to apply for the Cross Technology Service Delivery Field Support Engineer (L2)role...
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