Sr Consultant, Service Delivery

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

**What a Sr Consultant, Service Delivery does at Visa**:
The Service Delivery team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP region.

This is an individual contributor responsible for high-touch support while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

- Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
- Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
- Confidently manage client projects and maximise Visa Solution adoption and implementation in parallel to product developments and a changing landscape
- Set priorities, influence others, manage client expectations and multi-task under tight deadlines
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
- Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
- Represent client system and operational requirements to internal Visa organizations
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture.
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Visa resources to ensure delivery on commitments

**Why this is important to Visa**:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves