HR Executive/senior Executive

1 week ago


Singapore Singapore Airlines Full time

Key Responsibilities include:
1) Project Management Office (PMO) for 1HR Service Centre
- Map out processes and SOPs with changes in HR systems and reorganization within 1HRSC
Develop operating manual and escalation matrix/empowerment guide
Maintain SQhub content and smart search FAQs to improve HR chatbot’s responses
Develop implementation template (process, timeline) for any SOP changes/new initiatives/policy changes
Change management and training/onboarding efforts eg focus group discussions, organizing communication sessions and preparation of related communication materials

2) Technological enablement
- Enhance smart search and Google DF capabilities in HR chatbot
Drive development of case management tool and operationalization for 1HRSC
Integration of HR chatbot with myHR (HR system)
Conceptualise live chat feature in service delivery model

3) Governance & compliance
- Manage annual and ad-hoc Conflict of Interest (COI) declarations
- Manage system configuration for declaration functions
- Develop communication materials for the exercise
- Review submissions received and follow up on the necessary reviews and updates
- Grant administration
- Work with stakeholders in SIA to prepare grant claim form on quarterly basis
- Support audit requirements as and when required by external auditor and authorities

**Requirements**:

- Holds a bachelor's degree in any discipline.
- Knowledge of SAP HR or SuccessFactor module would be an advantage
- Analytical, meticulous, detail-oriented with strong numerical competency
- Experience in HR shared services/service centre operations preferred
- Experience in process redesign and change management
- Independent in problem solving
- Ability to manage workload with shifting priorities


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