Senior Client Success Manager

3 days ago

Singapore VERTICURL PTE. LTD. Full time

**Core responsibilities:
**Customer and Partner Success**
- To be accountable for growth of key accounts. Drive and manage client relationships. Develop success plans for clients that outline their critical success factors and provide recommendations on Customer Experience (CX) best practices.
- To collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.
- To manage the prospects from the lead stage to the opportunities stage to deal closure. Regularly monitor customers for potential additional revenue opportunities.
- Perform sales presentations
- Proposal preparation of non-technical areas & coordination
- Drive and coordinate contract negotiations
- Relevant sales-related activities
- To build strong relationships with clients, partners and marketing leaders to provide strategic advice on channel expansion, optimization, and business growth
- To fully optimize opportunities through proactive planning and the execution of sales plans and strategies which ultimately stimulate demand.
- To support sales for APAC market expansion initiatives
- To work with regional heads of the Client service team, MarTech functional team and regional sales to provide recommendations for clients. Successfully driving the execution of these marketing programs in the country.

**Project Management**
- To oversee project plans with the delivery team, monitor task completion and achieve project milestones
- To prepare for customer engagement reviews on project status and follow quality assurance procedures
- To lead marketing insights projects by analyzing client channel strategy, data and performance and effectively communicating findings
- To help clients identify the right marketing key performance indicators, highlight areas of improvement and influence strategy

**Skills & Qualifications**:

- Holds a Master or Bachelor’s degree in marketing, business or any related field
- Minimum of 8 years working experience with a sound understanding of various marketing technology platforms
- Has exceptional communication skills
- Must be able to work independently and function as a strong team player in a multi-cultural and multi-agency environment.
- Pro-active, resourceful, detail-oriented and capable of handling a high volume of work.
- Results-oriented and a strong ability to prioritize and meet deadlines.
- A positive attitude is a must and a desire to grow within an emerging organization.

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