Supervisor
3 days ago
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities - Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings - Monitors baggage handling requests which include luggage delivery and pick-up for arrivals and departures - Supervises the luggage storage rooms to ensure baggage is properly arranged and stored (as recommended) and that the environment is hazard-free - Handles baggage-related requests such as long-term/short-term storage, luggage repair - Competent to operate property management system to carry out and delegate task - Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department - Involves in scheduling Bellmen on break board and assist management of scheduling - Assigns duties to Bellmen during shift to ensure proper follow-up - Competent to operate FCS system to carry out and disseminate task to the Bellman - Register guest in the Property Management System (LMS). Record and update all pertinent data into guest details as needed. - Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures. - Performs any other duties and responsibilities as and when assigned by the management
Job Requirements
Education & Certification
- Certificate in Hospitality Operations from a recognized institution preferred
Experience
- Minimum 2 years in similar capacity or has work in the managerial Hotel role for a large operating environment and team of people
Other Prerequisites
- Experienced in designing and conducting departmental training programs in the hospitality industry
- Excellent guest relations, communication skills and problem solving skills
- Skill of basic computer such as Microsoft Words and Excel is essential
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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