Lead, Product Development

Job ID: 28396

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 29 Jun 2025

**Job Summary**
- Design, development and delivery of work class KYC systems and processes with a view to distribution of a world class Client and Staff experience.
- Lead the capability to realise business value through the creation and delivery of a product roadmap and its associated product backlog
- Lead the valuation of business initiatives, requirements gathering and produce analysis artefacts to drive change initiatives: operating model, process maps and business requirements
- Support the engagement of key stakeholders across client facing divisions, product areas, Legal and Compliance and Financial Crime Risk, etc.
- Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
- Provide backlog management, iteration planning, and elaboration of the business initiatives and collaboration on epics and user stories

**Role Responsibilities**
- Define overall delivery model across the KYC workstream, which best folds all workstreams and squads into an optimized whole, delivering vs the strategic targets of the programme
- Champion and refine best practices for delivery, including evolving roles & responsibilities and resourcing approaches to ensure best utilization of funds to secure a given outcome
- Ensure the workstream delivery is adaptable to changing business needs and market dynamics.
- Development and tracking of delivery metrics to demonstrate progress of delivery and key points for intervention
- Ensure the voices of clients and relevant stakeholders are represented
- Develop an understanding of all areas of the Group CLM Policy and Procedures as a foundation for creating supportive relationships with Policy and Process teams
- Within sprints, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Research and analyse market, the users, and the roadmap for the product, feeding this into the Product ownership team
- Keep abreast with Agile/Scrum best practices and new trends
- Empowered decision maker from the 1st Line
- Accountable for Maximizing the business value of their product
- Delivering their 'product's' contribution to the Business plan and QPR scorecard
- Ensure that the team always has an adequate amount of prior prepared tasks to work on
- Optimize value delivery through continuous improvement, feedback from relevant stakeholders /SMEs/ customers and prioritization of backlog
- Develop and maintain the product vision and roadmap with (C)POs, squads and stakeholders
- Continuous Backlog management; expressing Backlog items clearly and in a consumable format
- Create transparency around backlog item progress, blockers, impediments, dependencies, and product value delivery via metrics
- Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., CDS, CGP
- Leads and manages the work of a team of over 10 POs and BAs who are collectively developing market leading capabilities for SCB. This team will be based in multi-countries.
- Is a core member of the team, 100% dedicated to the role. They may support more than one team, only if the team's backlog items are derived from the same Product Backlog.
- Work with Scrum Master and squad members to build an empowered, high performing team in a psychologically-safe environment
- Ensure regular engagement and management of Process Change, Operational and Delivery Risk for their backlog (and all other relevant Risk requirement)
- Ensure compliance with delivery model governance, refinement forums, monthly and quarterly performance reviews
- Ensure support for Risk Framework Owners from CFCC, Operational Risk and Cybersecurity

**Skills & Experience**
- 15+ years of relevant working experience in Banking domain
- 5+ years’ experience in CDD operations for CIB clients is required
- 5+ years’ experience as a Product Owner is required
- Must have - Hands on experience as a Product Owner in writing business initiatives, business cases, epics, features, user stories and working with scrum team
- Good working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferable
- Certification in Product Ownership, Business Analysis, CBAP/ Agile methodology / Scrum master is added advantage
- Outstanding presentation skills and highly effective verbal and written English communication skills
- Ability to effectively communicate business priorities, complex concepts and models and business information to a technic