Solutions Consultant

UserTesting® was founded in 2007, crossed $100M in revenue in 2020, and began trading under USER on the NYSE in 2021. The company is headquartered in San Francisco, California, with regional offices in Atlanta, Edinburgh, and Singapore. A trusted company by top brands for 14+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world's top 100 most valuable brands according to Forbes.

A leader in video-based human insight, we believe the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We're for capturing the kind of human responses that don't show up in a spreadsheet. This is what inspires us, and it's how we enable companies to connect with their audiences, authentically, through an experience that's uniquely, and intentionally, human.

We're proud to have been named to the Inc. Best-Led Companies of 2021 and the Fortune Best Workplaces in the Bay Area 2021 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding

As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting's solution solves business challenges and delivers positive business outcomes.

**The Opportunity**:

- Collaborate with Enterprise Regional Sales Directors, Account Executives, and Customer Success Managers to identify customer's business goals and initiatives, and uncover unmet needs and challenges
- Consult and partner with various stakeholders from C-Suite Executives to Researchers to maximize the quality and value of the insights they will gather from UserTesting's solution
- Develop strategic solutions that map to customer's business goals and initiatives
- Provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges
- Deliver relevant and impactful product demonstrations that impress the value of UserTesting's solution in relation to customer's goals & initiatives
- Develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases
- Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
- Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
- Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
- Communicate effectively with Sales team regarding sales activities and strategies
- Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers' business goals & objectives
- Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking

**What We're Looking For**:

- 3+ years within a customer-facing or consultative firm; preferably as a Solutions Consultant or Solutions Engineer
- 5+ years within a client-side environment leading research initiatives
- Deep understanding of both qualitative and quantitative methodologies
- Excellent analytical, problem solving skills. Excellent written and verbal and presentation skills.
- Ability to manage multiple projects simultaneously and be results oriented
- Strong passion for CX practices, research, and technology
- Experience with our product a plus

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To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly-join us

**UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.