Workshop Leader

Decathlon is your sports wonderland
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport
At Decathlon, we're not just a workplace - we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together
What is our culture like ?
- Where decisions spark High-fives:
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy - turning challenges into triumphs
Our game plan? Preserving the world together
- Your career touchdowns:
At Decathlon, we're not just talking about career growth - it's a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure
- Live for sports ? Now do it for a living:
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear - where games and victories turn into epic celebrations
YOUR ROLE
1. TO GUARANTEE THE CIRCULAR SERVICES (REPAIR, MAINTENANCE, SECOND LIFE, BUYBACK, RENT):
**Main Objective**:
Implement and lead the store’s circular economy strategy to ensure sustainable customer satisfaction and economic performance.
**Key Responsibilities**:

- Deliver all circular services effectively (repair, maintenance, buyback, second life, rental).
- Act as the store lead for circular economy projects.
- Lead store engagement in circular initiatives and ensure business continuity.
- Report circular economy performance and updates to store leadership.
- Oversee workshop efficiency:

- Manage pricing, deadlines, and service quality.
- Maintain equipment and tools.
- Optimize workflows (e.g., task planning, reception, services).
- Guarantee fast, high-quality equipment assessments and accurate billing.
- Ensure exceptional service across all circular touchpoints.

**2. COMMERCIAL POLICY**:
**Main Objective**:
Drive commercial growth through service delivery, sales development, and strategic stock and shelf management.
**Key Responsibilities**:

- Ensure accurate, visible, and sales-aligned stock management.
- Sell and promote services across all channels (in-store, online, appointments).
- Use customer profiles to tailor offerings and enhance service quality.
- Develop and adapt omni-sales shelf displays based on activity and trends.
- Highlight and promote top offers with strong value vs. local competition.
- Develop your services in your local market:

- Conduct market analysis and define a 3-year workshop plan.
- Select and review local service ranges.
- Grow the community by attracting new users.
- Lead circular sales development both in-store and online.

**3. MANAGEMENT**:
**Main Objective**:
Build, lead, and support an effective team structure that delivers results and fosters growth.
**Key Responsibilities**:

- Create and coordinate team projects with regular planning and follow-up.
- Build the human structure to match business strategy and customer flow.
- Create and manage yearly and weekly schedules aligned with demand.
- Manage teammate performance and development (EID, upskilling, feedback).
- Recruit and onboard new talent based on team needs.
- Foster a proactive, supportive, and trust-based team culture.
- Encourage autonomy, celebrate wins, and manage interpersonal dynamics.

**Requirements**:
Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.
**Management**:

- Recruitment
- Team Development & Performance Management
- Induction & Onboarding
- Workforce Planning & Scheduling
- Co-creation and Coordination of Projects
- Leading Workshop Projects
- Conducting Efficient and Purposeful Meetings

**Tool Proficiency**:

- OLIK
- ICARE
- CIS (Buyback, Second Life, Returns)
- Mirakl & Carousell (Online circular platforms)

**Technical & Operational**:

- Bike Servicing: Skilled in maintenance & repair of bikes
- Workshop Layout Planning
- Service Range Selection
- Stock & Inventory Management
- Customer Service Excellence
- Creating & Implementing a Workshop Commercial Policy

**Soft Skills**:

- Attention to Detail
- Communication
- Organization
- Collaboration
- Process Driven
- Conflict Resolution

**Benefits**:
**A remuneration That Grows With You**:

- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.

**Climb the Career Ladder**:

- Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness.
- Chart your course with internal career progression opportunities in both retail and our incredible support team.

**Flexibility That Fits Your Lifest