Business Analysis Quality Assurance Lead

**Company Description**

Founded in 2009, our client is a boutique system integrator, with expertise in tailored identity governance and administration (IGA) solutions and next-generation collaborative knowledge and learning solutions. As a trusted partner to a fast-growing list of government agencies and large local enterprises, they have a strong track record in the delivery and implementation of complex enterprise solutions. Their goal is to achieve a risk-free environment for our customers to conduct their business using technology that fits their needs perfectly. They aim to help their clients thrive in rapidly evolving business environments through empowering technologies.

**Job Descriptions**

There will be 2 main areas of responsibility:
Business Analysis:

- Analyses business requirements and proposes effective solutions to business stakeholders with an ability to communicate the information to both technical and non-technical professionals.
- Formulates overall business strategies.
- Involved with presales, RFPs, tender, business solution support, and enhancements.
- Reviews, analyses, and evaluates business systems and user needs.
- Familiar with industry standards (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
- Converting and documenting business requirements into technical requirements
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Prepare and document Business Requirements (BRD) and functional and Technical Specifications (FSD) for reporting and project work.
- Translating business strategy into roadmaps for consumption by teams
- Prioritizing requirements based on business and technical needs.
- Developing and documenting testing strategies and managing testing execution.
- Leading impact assessment, and dependency management and ensured architectural decisions included in the design.
- Aligning overall scope and sequencing recommendations with business and technical stakeholders.
- Utilizing artifacts such as business requirements documents (BRDs), and Business Process Documentation to facilitate requirements alignment sessions.
- Collaborating with cross-functional teams to gain alignment within the constraints of the project or work.
- Document and provide knowledge transfer to the rest of the Team for the solutions. Has knowledge of commonly-used concepts, practices, and procedures.

Quality Assurance:

- Working together with the development team, testing team, and vendors to design, develop, and enhance the Quality Assurance framework.
- Document quality assurance activities with internal reporting and audits.
- Interpret, build upon, and comply with defined quality assurance standards.
- Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
- Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.
- Provide training and support to the quality assurance team on systems, policies, procedures, and core processes.
- Planned, executed, and oversaw inspection and testing to confirm quality conformance to specifications and quality deliverables.
- Closely work with the testing team of vendors to ensure quality and on-time deliverables.
- Review master test plans, test scenarios, and test cases to ensure quality and 100% test coverage.
- Manage STLC activities.
- Assist operations and local quality functions in tracking, documenting, and reporting quality levels.
- Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with QA guidelines. Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development. Pursue continuing education on new solutions, technology, and skills.

**Requirements**:

- A degree in IT / Computer Science or a relevant field
- Professional certification, such as System Analysis and Design
- Professional certification, such as ISTQB, Quality Engineer, or Quality Auditor
- Previous experience in Business Analysis and Quality Assurance work
- Proven experience in eliciting requirements and testing
- Experience in analyzing business requirements to draw business-relevant conclusions.
- In-depth knowledge of quality assurance terminology, methods, and tools
- Expertise in STLC
- Analytical, problem-solving, and decision-making skills
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices.
- Knowledge in generating process documentation.
- Excellent documentation, communication, and interpersonal skills.
- Self-starter, quick learner, ability to work independently. Strong written and verbal communication skills.

**Added Advantage**:

- Experience in Azure DevOps
- ASP.NET MVC 5
- Experien