Store Manager

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey to elevate and grow our brand.

The store manager plays a key role in our mission to become consumer obsessed and integral part of the store leadership team.

Key focuses include:
**“Be People Obsessed” - Leadership and People**
- To build and bring together a diverse team of individuals from difference backgrounds to drive operational, service and sales goals.
- Translate sales objectives into SMART goals for the store, establishing team and individual contributions to meet targets.
- Plan store and team schedules in advance in accordance to business requirements.
- Organize and have monthly individual reviews with team mates to review performance objectives and set upcoming sales and operational goals.
- Manage disciplinary, tardiness and performance issues (if any)

**“Be Consumer Obsessed” - Customer Experience**
- Coach the store team to be best in class and strive to always provide outstanding customer experiences.
- Provide quality feedback and insight on customer’s experience and expectations in monthly business meetings for improvement.
- Adapt and translate training material into daily and weekly huddles to ensure all associates are equipped with updated product knowledge to improve their selling skills
- Be present on the selling floor, engaging customers and observing associates and provide coaching where needed.
- Support and coach all new associates to understand the “New Balance” DNA, history and brand mission.
- Onboard and support part time associates to understand the “3 basic must dos” on the selling floor.
- Promptly address customers queries, concerns or complaints and provide ideas on how to resolve customer disputes.

**“Be the Operations Expert” - Operational Efficiency**
- Understand and translate the “New Balance Gameplan” into their store best practises.
- Manage in store inventory levels effectively while understanding store best and poor sellers to facilitate inventory turn.
- Provide feedback to merchandising to support product sell thru, replenishments and re-order needs and suggest action plans to support business objectives.
- Maintain efficient and uninterrupted POS and payment operations.
- Manage manpower and store expenses within budget.
- Ensure stock room efficiency while observing workplace health & safety requirements and keeping accurate documentation for stock transfers and returns.

**“Be the Face of the Brand” - Brand, Product and People Presentation**
- Always upkeep Visual Merchandising standards in accordance to concept guidelines
- Maintain product heath and care for all merchandise on the selling floor.
- Provide feedback to Brand Presentation team on display effectiveness, propose ideas for change based on store and customer profile in line with seasonal directives.
- Prepare Virtual Store Visit sales information for regional review, and host regional and local teams for store visits.
- Provide grooming and uniform guidance for all associates, including self to be ambassadors of the brand and the product.

**MAJOR ACCOUNTABILITIES**:

- Lead a stellar team of associates to achieve store sales objectives and goals
- Be a positive leadership presence on the sales floor and foster New Balance’s company culture.
- Train new associates on the features and benefits of our products
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store Uphold and communicate visual merchandising and brand standards

**REQUIREMENTS FOR SUCCESS**
- A minimum of 3 years of store management experience is advantageous
- Demonstrates leadership ability
- Maintain good customers' relationships, and advocates excellent customer service and verbal communication skills

**Other requirements**:

- Willingness to work on a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Must be able to spend time on your feet throughout scheduled shifts.