Account Director, Global Client Management

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
**Team Summary**

Reporting to the Head of Standard Chartered Global Clients, the team is responsible for managing Visa’s relationship and business with one of our key Global clients for Asia Pacific (AP) and CEMEA regions.

**What an Account Director, Global Client Management does at Visa**:
This role is a senior member of a team that is responsible for managing a large financial institution spanning multiple regions and business lines. The team works closely with both internal and external stakeholders to grow the revenue and share of our business with this strategic partnership. This is a newly created role in recognition of the growing complexity and opportunity of our business in a fast-growing priority segment as part of this partnership.

The role is Asia Pacific focused but will involve significant co-ordination and work within a truly global team, with Asia Pacific. Middle East and Africa as priority regions.

Key responsibilities include:

- Lead, manage and oversee key business lines with the partner across multiple markets to ensure that Visa is the payment provider of choice while profitably growing Visa’s business with the client in Asia Pacific
- Drive superior engagement with clients while also overseeing the day-to-day aspects across the region.
- Utilize a consultative sales approach that ensures Visa is familiar with the strategies and issues of the client and tailor Visa's engagement to address those needs
- Facilitate the development of account plans and drive in-market engagements in collaboration with key stakeholders to deliver on these plans
- Assist the client in meeting their business objectives and maximizing the performance of their Visa portfolio
- Be astute with financial forecasting, and attuned to various dynamics that affect client and Visa business performance
- Work with the client to ensure their contractual targets and obligations are met or exceeded.
- Manage contract milestones via delivery of proactive and comprehensive proposals for extension and renewal of contracts ahead of expiry
- Provide coaching and mentorship for junior talent in the team

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

**Why this is important to Visa**

This role will be representing Visa as one of our client’s key point of contact in Asia Pacific. Sharing Visa’s vision and communicating the implications of the changing payments landscape to key stakeholders across the client’s multiple functions and businesses in the region, the role is key to continuously raise the level and the nature of engagement with our client.

**Qualifications**:
**What you will need**:

- Minimum 12 years of experience in either banking/financial services sector or Technology / FINTECH sector experience. Strong knowledge of payment industry products, services and technologies, eCommerce and mobile technology is a plus.
- Outstanding academic credentials. An MBA or similar degree from a top tier institution is preferred.
- Proven ability to negotiate business agreements and to enhance existing and develop new business partnerships at CXO level
- A proven track record of planning, managing and closing complex and competitive sales efforts, results-driven execution
- A demonstrated ability to implement strategic initiatives, policies and operational decisions for clients of all size and act as a trusted advisor by developing significant long-term, trust-based relationships with demanding executives at large, complex organizations
- Knowledge of Visa products and services, spanning core products and emerging digital solutions
- Proven ability to build creditability, influence and negotiate at the highest levels within international/local organizations
- Innovative and agile with ability to adapt to market needs and changing environment
- Ability to make and build strong connections with government and regulators in markets
- Demonstrated proficiency in managing and summariz