Senior Server Engineer
5 days ago
**Responsibilities**:
- Incident Management:
- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.
**Problem Management**:
- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
**Change Management**:
- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with mínimal disruption to services.
- Validate successful implementation and document changes.
**System Monitoring & Maintenance**:
- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks.
**Technical Expertise**:
- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.
**Qualifications**:
- Bachelor's degree in computer science, information technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal skills.* Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus.
**Key Skills**:
- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration
Pay: $3,243.72 - $8,406.20 per month
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