Patient Service Officer
2 weeks ago
The primary role of this position is to deliver quality front-line customer service to all patients and customers of PMC. Main responsibilities include:
- Perform registration, cashiering, dispensing, appointment and billing/claims according to roster
- Assist patients and customers at the centre including but not limited to enquiries, wayfinding, usage of digital services and preparation for examinations
**Key accountabilities**:
- Ensure patients are registered promptly and details are correctly captured in the system
- Ensure accurate tagging of Corporate / Insurance / Government and any other direct billing in system
- Ensure all appointments are captured accurately in system and follow up with clients, doctors, and other departments promptly
- Handle all enquires, transferring of calls, taking down important messages for follow up
- File and revert reports, ensuring tracking of referral appointments, follow up appointments are fulfilled in accordance to policies
- Ensure entries from the Doctors / Nurses and any other parties tallies with the billing and service rendered
- Ensure bills are in accordance with contract requirement. Accepting correct LOG / Letter of Undertaking / Deposits for patients
- Close all transactions at the end of the clinic operations. Ensure Daily Reports tally with cash collection and all cashless transactions
- Ensure amount written in cash bag tally with daily sales collection
- To perform basic clinical duties (Taking vital signs, Phlebotomy if certified, etc)
**Qualifications & Experience**:
- Qualifications
- Diploma in any disciplines
- Higher NITEC certification in Business Administration
- GCE “O”/ “N” level
**Skills**:
- Proficient in Microsoft Excel and Word
- Good communication, customer service and interpersonal skills
- Knowledge of Clinic Management System is preferred
- Healthcare experience an advantage
**Additional Information**:
- Able to perform 2 rotating shifts
- Service mindset
- Experience in healthcare an added advantage
- Able to multi-task
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