Service Crew

**Career Trial for Jobseekers
Training Allowance $7.50 - $15/hour

Full Time Position

6 days work week, Shift work & no fixed rest day.

**Outline of Career Trial Objectives**

**Career Trial Activities Plan
Details of Activities / Tasks

**Orientation and Dispensing**:

- Familiarise with company and products
- Understand uniform standards
- Familiarise with outlet operations
- Team Introduction
- Brief on theme and concept
- Brief on cash control policy
- Perform cake and display counter setup
- Perform table arrangement in the dining area
- Brief on products movement and sales pattern

**Dining service**:

- Perform serving products to customers
- Familiarise product names, pricing and ingredients
- Perform counter pre-close and close
- Perform waste count procedure during closing
- Buddy with the trainer to perform dining service

**Handling Toast station**:
Perform station opening and topping preparations
- Familiarise equipment overview: Bread slicer and toaster
- Understand the amount of bun and toast to bake
- Perform baking process for all products
- Buddy with the trainer to perform handling of Toast station

**Cleaning and Pre-close Toast station**:

- Understand station overview, the usage of the tools and fillings
- Perform toast and bun cutting
- Perform cleaning and sanitizing of the toaster, accompanying equipment and tools
- Buddy with the trainer to perform handling of Cleaning and Pre-close of Toast station

**Table handling (Bakery Item)**:

- Familiarise with different types of ingredients and fillings that are used in the outlet, table handling and the storage location
- Perform station preparation such as toppings, filling and tools
- Understand the communication process between the toast server and cashier
- Perform Po Luo Yao according to SOP
- PerformThick Toast according to SOP
- Perform Traditional Toast according to SOP

**Table handling (Asian Delight - set 1)**:

- Prepare Sandwich products according to SOP
- Perform daily inventory updates
- Perform Mee Siam preparation according to SOP
- Perform Laksa preparation according to SOP

**Table handling (Asian Delight - set 2)**:

- Perform Mee Rebus preparation according to SOP
- Perform Curry Chicken preparation according to SOP
- Buddy with the trainer to perform Asian Delight
- set 1 and 2

**Cooking handling**:

- Prepare Homemade nasi lemak according to SOP
- Understand station overview, the usage of utensils and boiler
- Familiarise with the different types of ingredients that are used in the outlet, cooking handling and storage location
- Understand the communication process between Coffee maker and Cashier
- Buddy with the trainer to perform Cooking handling

**Beverage preparation**:

- Prepare Kopi and Teh according to SOP
- Prepare Milo and YuanYang according to SOP
- Prepare Iced Lemon Tea and Homemade Barley according to SOP
- Buddy with the trainer to perform Beverage preparation

**Beverage Pre-close and close**:

- Perform counter pre-close and close
- Perform cleaningand sanitizing of coffee station
- Perform waste count procedure at closing
- Perform daily inventory update
- Perform POS (cash register) morning setup
- Buddy with the trainer to perform beverage pre-close and close

**Cashiering and Service - part 1**:

- Perform cash control policy
- Perform Cashier SOP (greeting, suggestive selling, cashiering and parting phrases)
- Perform crew duties atlobby
- Understand the usage of plastic products, paper packaging and bagging products
- Understand the POS system and the layout
- Buddy with the trainer to perform cashiering and service - part 1

**Cashiering and Service - part 2**:

- Understand current market promotion and local tie-in
- Perform counter pre-close and closing duties
- Perform waste count procedure at closing
- Buddy with the trainer to perform cashiering and service - part 2