Manager, Revenue Optimization, Southeast Asia

2 days ago

Singapore Shangri-La Hotels Full time

Shangri-La International Hotel Management Pte Ltd.

At the Shangri-La Group, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

**Primary responsibility**:
Ensure that the Revenue management strategy (business mix, segmentation, pricing, brand positioning of the hotels) is in place and properly deployed to achieve RGI growth for hotels
Results driven approach to maximise revenue, market share and profits for our hotels by monitoring key leading indicators of hotel performance and external intelligence sources
Ensure hotel strategies are consistent with demand factors, promote integrity and protect long term customer value; through effective management of rate levels, stay restrictions and other tactics across channels.
Conduct rate audits to ensure responsible distribution across channels
Establishes a sense of urgency with the hotels RO team to understand and anticipate needs
Collaborate and evaluate potential partnerships with marketing team to manage funnel from awareness phase to purchase
Identify opportunities and lead projects to drive incremental revenue initiatives across portfolio of hotels
Have excellent communication, presentation and interpersonal skills to build rapport and trust with Hotels, regional & HQ teams
Self-directed, motivated with great attention to detail and follow through
Quick learner of new systems, tools & procedures

**Data analytics**:
Strong data analytical skills to support regional forecasting & budget process
Analyse data and evaluate segment mix, room type demand, channel production and feeder markets, recognizing trends and patterns
Benchmark performance against market and convert to clear & concise result-oriented action plan
Prepares weekly, monthly reports, visual-aid presentations

**Requirements**:
Minimum 5 years of relevant experience in revenue management
Bachelor’s degree preferred. Focus in Economics, Business, Finance, or Statistics preferred.
Experience using hotel industry or travel industry RMS, PMS systems, is a plus
Effective written, verbal communication, and presentation skills
Ability to take initiative to identify, prioritize and implement strategies
Strong analytical skills and ability to translate and present metrics into actionable proposals.
Highly proficient in Excel; experience with business intelligence/reporting tools to pull data and reports
Strong project/time management, and organizational skills

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