Program Manager

1 week ago


Singapore NICOLL CURTIN TECHNOLOGY PTE. LTD. Full time

Global Quality Operations teams drive accountability for operational excellence, quality metrics, and continuous improvements, and lead the implementation of our quality systems at scale within a global network of clients supporting content moderation. We partner directly with the clients on quality metrics delivery, and root causes analysis and drive cross-functional alignment on action plans to drive improvements. We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and creative problem-solving skills. **Core Responsibilities** - Manage clients across APAC. Drive client's accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other clients/ regions to aggregate, prioritize and report root cause analysis and targeted action plans. - Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines - Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our clients and regions. - Launch/maintain quality programs/launch new clients site for new processes and tools/products, collaborating with cross-functional and cross-regional teams - Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other stakeholders - Demonstrate Operational Excellence and focus on continuous improvement and maintain consistency across regions and clients - Drive internal and external process improvements and quality programs, consulting with cross-functional and cross-regional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged. Proactively build long-term relationships with cross-functional teams to further the team's mission and priorities - Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly - Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals. - Facilitate meetings across levels and regions to drive progress against goals and objectives, establish clear next steps and owners and resolve blocks that impede progress - Develop a detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects. - Travel overnight internationally when needed (


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