Executive, Cabin Services

6 days ago

Changi, Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and ecommerce companies.

**Key Responsibilities**
- Direct the Cabin Services operations to ensure smooth operations in accordance to support overall catering functions as to meet client’s requirements.
- In-charge of forward planning for the section, including the formation of plans to improve operational efficiency and productivity via process changes and/or investment in new technology or machinery.
- In-charge of handling all staff-related matters within the section (i.e. manpower planning and forecasting, staff interviews and recruitment, staff discipline, staff counselling etc).
- Work with the various staff-related stakeholders, including HC, union, contractors and other regulatory authorities.
- In-charge of external vendor contracting, performance and management.
- Manage section budget, including manpower costs (i.e. overtime) OPEX and CAPEX matters.
- Work on projects to reduce operating cost while ensuring high levels of efficiency and productivity such as Upskilling and/or Cross-training.
- Direct and set the procedures for activities in the section
- Plan for optimum manpower and vehicles in accordance to requirements
- Develop lean initiatives at the micro level for continuous improvements of work processes
- Responsible for executing and disseminating airline requirement to the section
- Ensure staff and vendor complies with hygiene and HACCP standards
- Attend to internal and external audit/meeting representing Cabin Services and ensure compliance to various airline audits
- Review and update SOP, manuals and JD
- Investigate any flight delay/discrepancy or incident as well as reply to Operational Discrepancy Report and CCVR raised by airlines with corrective plans/actions.
- Checking and approving overtime and rest day recall for staff.
- Focus on the management of three (03) keys area:
**People**
- Manage people under the section toward conformance to operational and customer requirement.
- Plan on subordinates training requirement for skill improvement.

**Process**
- Establish and review procedures and work process in meeting operational change and customer requirement.
- Monitor process compliance and process improvement.
- Plan, manage and control section to work effectively and efficiently.
- Ensure a safe working improvement for all staff in the section

**Equipment**
- Plan and acquire the required machines for the section
- Monitor availability of various machines in the section to ensure smooth operations
- Any other jobs assigned by Manager, Cabin Services

**Key Requirements**
- Good Business acumen with strong drive for results.
- Strong management skill and ability to manage a team towards the accomplishment of goals
- Comfortable to provide coaching, advice and assistance when required
- Strong time management skills and ability to manage multiple tasks at once
- Comfortable to work rotating shifts and weekends/public holidays when necessary
- Experience in working with a multicultural team

LI-JC1

Job Reference: SATS00960

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