Customer Service Executive

2 days ago


Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

**1 year Contract Customer Service Executive x 5**
**Location: Orchard, 5 days work week**
**Salary: Up to S$ 3,500 per month (commensurate with experience)**
- Assist with billing queries, resolve issues and answer customer service questions and transfer requests to other departments when necessary
- Document all actions in the internal system to ensure Standard Operating Procedure and Work Instruction
- Adhere to established CMO procedures and guidelines for quality customer service.
- Monitor and ensure daily Service Level Agreement is met
- Adhere to company Health, Safety & Environmental policies and Quality & Security standards
- Perform other ad hoc assigned duties from supervisor

**Job Requirements**:

- Diploma in any discipline with 2 years customer service related experience from services-driven/IT/Telco related industries
- Strong customer service and communication skills
- Display initiative and willingness to learn
- Able to manage multiple service requests within strict time limits
- Familiarity with MS Office software

EA License No: 05C3451



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