Reservations Executive

2 weeks ago

Singapore Holiday Inn Express Full time

**Job description**

**Contract Period**:Aug - Nov (4 months)

**Your day-to-day**

**FINANCIAL RETURNS**
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- **Track Corporate sales tactical FIT promotion (Sales)**

**PEOPLE**
- Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
- Attendance for meetings and training sessions as required
- **Attendance for Sales related events whenever required & facilitation of site inspection for any walk-in (Sales)**

**GUEST EXPERIENCE**
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Accept wait list reservations
- Maintain knowledge of special rates/ offers/ promotions

**RESPONSIBLE BUSINESS**
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**ACCOUNTABILITY**
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Monitor reservation levels and inform hotel team of current and future occupancy rates
- Prepare reservation sales reports
- Ensure inventory is balanced minimum 3 times a day
- Reply to all guest reviews on social media sites such as Online travel agent platforms and TripAdvisor
- Ensure all bookings flows through and interfaced with hotel systems
- **Main responsibility for ALL Group matters once handed over from Sales team
- Rooms blocks/ attrition/ rooming list/ payment & any follow ups relating to groups (Reservations)**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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