International Engineering Director

JLL supports the Whole You, personally and professionally.

WE'RE HIRING - INTERNATIONAL ENGINEERING DIRECTOR

**ABOUT US**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

**INGENUITY**:
EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

**REPORTS INTO**: EMEA IFM LEAD

**ABOUT THE ROLE**:
An International Engineering Manager (IEM) role working within the facilities management function of one of JLL’s key Client portfolio’s across EMEA/LATAM/APAC

The IEM will be responsible for supporting all technical aspects of facilities services across our Client’s portfolio. The role will be accountable for the Hard Services delivery whilst providing oversight to all sites across the regions, ensuring delivery of their objectives and the implementation of property-specific operating strategies that achieve the required standards.

The IEM will work closely with both on account and Client teams, responding to requests in a timely and detail-oriented manner. Ensuring exceptional customer service is provided to both internal and external clients and key stakeholders.

**KEY RESPONSIBILITIES**:
Deliver Hard Services Management across all APAC/LATAM/EMEA (International) locations (budget, schedule, procurement, quality & risk)
Ensure all locations are compliant with Local and Regional legislation where required
Identify technical services project delivery resources from suitable contractors or through individual project qualification process; conduct standard request for proposals; completes bid analysis; recommends resources to clients
Support and manage project delivery, resources/team providing technical services guidance and direction to achieve project goals as required, including energy and sustainability related projects
Implement communication plans for meetings and written reports/meeting minutes to keep the Client and project resources informed, facilitate project meetings
Communicate regularly with the Client team to build and maintain relationships and work key business partners and cross functional groups
Implement technical facilities project documentation governance aligned with company and Client requirements
Track progress of Technical facilities projects against goals, objectives, approved budgets, approved timelines
Report status and variances, creates action plans to meet objectives, budget and schedule
Implement change management routines to assess change requests, make recommendations, secure client approvals and issue change orders
Identify technical risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks
Ensure specific Service Level Agreements (SLA) and Key Performance Indicators (KPI) relating to hard services are met
Promote high level of customer service to ensure and drive best practices and standardization
Manage business critical/emergency situations and seek to resolve promptly ensuring minimum disruption to the business
Other duties as requested by the Customer Technical Services Manager in order to meet the changing needs and demands of the business
Ensure risk assessments and safety protocols are adhered to, keeping up to date with latest legislation and trends

**WORK LIFE**:
In the role you will work across our International Regions which is currently spread over 36 countries

The main business language spoken in our offices is English. Knowledge of English is essential

You will work independently reporting to the International Account Lead

You will work over a 5-day week, Monday to Friday

On occasion you may be required to travel

**ABOUT YOU**:
You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment in multi-country and across multiple regions
You have worked in a similar role and have skills to lead and influence others
You have a