Learning & Development Executive

4 days ago

Singapore DÉLIFRANCE Full time

COMPANY DESCRIPTION

Délifrance is a French café chain offering a variety of pastries and breads. Emphasizing on fresh daily baking at each outlet for its signatures - Baguette, Feuilleté, Viennoserie and the Buttery and aromatic Croissant, using the finest French butter and flour.

From serving up fresh signatures, it offers delicious, healthy, and freshly made-to-order sandwiches, to the sweet treats of cakes and tarts, Délifrance has established itself as a firm favourite over the decades in Singapore and Hong Kong.

DESIGNATION : Learning & Development Executive (Delifrance)

RESPONSIBILITIES

**RESPONSIBILITIES**
- Support the Learning and Development department in planning and execution of all training and activities.
- Devote sufficient field time to hands-on follow-up. Monitor and track progress of students and identify barriers to pre-class and post-class objectives; make recommendations and assist in the removal of these barriers.
- Assist in the practical aspect of On-the-job training (OJT) and assessments in the stores.
- Communicate class prerequisites and ensure training successfully completed, course objective is met through class content delivery and the successful completion of the Post-Class Action Plans.
- Monitor and track the progress and completion of all training program.
- Maintain class records and other documentation. Ensure that the department records are following the requirement of our internal policies and procedures and the law.
- Monitor the training history of management staff; identify employees needing refresher courses or those who need specific types of development courses.
- To provide the necessary training, support and follow up for all initiatives to drive new business concepts, new production launch, equipment, basic programs, and systems and to ensure successful implementation (follow-up on standards and procedures, results, and the recommendations).
- To ensure that all staffs adhere to SFA guidelines, to promptly correct and re-train team members in the outlet.
- Conducts monthly audit and action plan follow up for all outlets in accordance with the audit checklist.
- To create, track and monitor training grant claims.
- Any other duties assigned by Management.

QUALIFICATIONS

**REQUIREMENTS**
- At least 5 years of relevant experience in a Food and Beverage industry, of which 3 must be at supervisory level.
- Well-groomed with a pleasant personality.
- Good interpersonal and communication skills.
- Independent, self-motivated and possess the drive.
- ACLP certified preferred.

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