
Assignment Management Consultant
4 days ago
**Purpose**:
To ensure the smooth and profitable coordination of initiations from initial enquiry to closing. Ensuring high levels of customer service, including excellent support and communication between all parties
**Responsibilities**:
- File Management_
To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
To take detailed client briefs/needs analysis
To learn and administer clients policies.
To develop relationship with clients, assignees and their families
To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours
To highlight to the manager any cost overruns and act accordingly
To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken
To look for opportunities to cross sell Sterling Lexicon’s services.
- Client Liaison_
To keep client closely informed of progress of programme.
To ensure complete satisfaction from our clients.
To occasionally support relevant Manager or CSM at client meetings
To update all client documentation upon receipt of new information
To keep Helix updated and ensure all notes screen are completed for the client to view.
To ensure all data in Helix is correct so clients can run reports via the extranet.
- Team_
To work effectively within Sterling by providing support, where required, to all members of the Organisation
To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)
To assist team members on management of assignee files and provide day-to-day holiday and team support
To update documentation when requested by team members
- Skills & experience_
Previous experience in relocation/assignment management is necessary
Excellent verbal & numerical reasoning
Can do attitude -Positive and personable
Resilient under stress
Passionate about providing good customer service
Technical competence in a European Language would be useful
Schedule:
- Monday to Friday
**Experience**:
- Relocation/assignment management: 1 year (preferred)
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