Cloud Solution Architect

**Cloud Solution Architect (CSA) - Cloud & AI Apps**:
Singapore

Date posted

**Oct 22, 2025**
- Job number

**1898119**
- Work site

**3 days / week in-office**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:

- The Global Customer Success (GCS) organization, an organization within Customer Experience & Success, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers.

Join our expanding and culturally diverse iCSU team as Solution Architect (CSA) AI Apps and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling data products and services, but also because we provide a differentiated and connected customer experience. You will become member our passionate, collaborative, and innovative team of experienced CSAs in Asia who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them being at the Frontier of AI innovation.

T_his role is flexible in that you can work up to 50% from home_

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Qualifications**:
**Required Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- Proven experience architecting and implementing enterprise-grade cloud-native solutions with AI capabilities - preferably pre-existing knowledge of Azure.- Professional-level fluency in Korean is required, to support Korean-speaking clients.- Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

**Preferred Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- Experience implementing hands-on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and / or with Microsoft Teams Extensibility.
- Passion in accelerated development workflows leveraging AI-first software development environments (e.g., GitHub Copilot, Cursor, Claude Code).
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

**Responsibilities**:

- Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
- Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
- Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
- Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
- Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
- Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.
- Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adop