E-commerce Assistant

1 week ago

Singapore Norbreeze Group Pte Ltd Full time

**Objective of role**:
Ensure all orders are processed and delivered by lead time

**Position summary**

The E-commerce Intern oversees the following main functions at Norbreeze:
**Operations**
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

**Administrative**
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing

**Customer Support**
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

**Detailed responsibilities/accountabilities**:

- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces

**Suggested Qualifications and Experience**
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environment

**Key attributes**
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills

**Job Types**: Part-time, Contract, Temporary

**Salary**: $10.50 per hour

**Benefits**:

- Employee discount
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

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