Production Support Engineer
6 days ago
COMPANY DESCRIPTION Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development. Our core business includes: - IT development servicesProviding customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services; - New retail solutions and productsThrough intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations; - Internet of Things (IoT) platform and solutionsComprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future. DESIGNATION : Production Support Engineer (UOB) RESPONSIBILITIES - Deliver a 1st class Production Support service to stakeholders - Response and resolve incidents, problem and user queries through proper analysis - Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department - Drive technical remediation in line with agreed non-functional requirements - Evidence continual service improvement of processes and tasks (via automation) - Ensures essential process / procedures are followed and contribute to defining standards. - Coach and be receptive to coaching to uplift the team’s and your individual knowledge - Communicate complex technical issues to business users in a language they understand - Contribute in effective knowledge management best practices within team and organization - Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA QUALIFICATIONS - Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. - Strong understanding of ITIL methodology - 7+ years’ experience with Distributed Technologies - Unix/Linux, MQ, WebLogic, TomCAT Java, Oracle, IBM connect-direct - 2+ years on Batch Scheduler (e.g. Control M, Autosys, Cron, Geneos) - 2+ years’ experience supporting Cash & Trade Management platform (i.e. collection and payment) - Hands on experience in analysing the Java code for troubleshooting. - Hands-On experience in writing / debugging scripts, and database queries OTHER INFORMATION - Strong automation skills (primarily using Unix Shell scripting) - Software Engineering & Change Management - Solid understanding of resiliency and redundancy designs
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