Order Management Specialist

5 days ago


Pioneer, Singapore Ingersoll Rand Full time

Location: Singapore, SG, 629903- Req ID: 6911**Responsibility**
- Attend to pre-sales enquiries on product availability, lead time and price
- Initiate and follow up new item creation/customer creation in system
- Process sales orders and order amendment in system
- Track, expedite and update customers on order status
- Follow up payment, forwarder details with customers
- Work with factories, warehouses and forwarders to arrange dropship, local and export shipment
- Prepare manual, system invoices and other shipping documents and handle documents filing
- Review LC draft, prepare and collate documents from various factories for LC presentation
- Coordinate with related parties on non-warranty claims
- Communicate and provide timely responses between customer, sales, operation and factory
- Generate and update sales order backlog reports

**Requirements**:

- Diploma in business or related fields with minimum of 1-2 year’s experience
- Excellent communication skills at all levels
- Proven customer service skills and computer literate
- Responsible and reliable with intergrity
- Highly adaptable and great sense or teamwork
- Willingness to learn new skills and open to development
- Willing to work extra hours if required
- Oracle system experience is preferred



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