Service Manager Unix

Description du poste

**Job Detailed Description**
- A Service Manager has a wide spectrum of responsibilities and actions.
- **As a Service Manager of his/her team, he/she**:

- ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
- is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development andprovides training when required.
- supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Unix/Linux services
- supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.

**As an experienced professional in Unix/Linux Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support Credit Agricole-CIB technologies.

**As the escalation point of contact for Clients, he/she**:

- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

**Legal and Regulatory responsibilities, he/she**:

- complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time-
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
A Bachelors/Engineering graduate.
- Niveau d'expérience minimum
6 - 10 ans
- Soft skills
**Mandatory track record**
- Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
- A Bachelors/Engineering graduate.
- Subject matter expert on technologies - Redhat 7/8 and Veritas Infoscale Cluster. Hands-on knowledge of Solaris 10/11, HP-UX 11.31 and MC/Service Guard Cluster will be advantageous.
- In depth hands-on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware.
- Well versed with Scripting and Automation (Ansible,Python, Bash).
- Knowledge and/or hands-on working experience with emerging technologies - Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics.
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
- Entreprise Crédit Agricole CIB