Solutions Architect

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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**Job Description**:

- Overall Description
- Sprinklr is looking for a presales Solutions Architect. You will be responsible for working with Sales teams in your designated region(s), working on technical sales opportunities serving as the extensibility expert on the Sales team. You are a technologist at heart and someone who has a natural affinity for problem solving. You understand and can articulate the business value of a solution.
- Solutions Architects at Sprinklr are seasoned technologists with enterprise SaaS experience across a portfolio of business technologies that may include CRM, sales, service, commerce and marketing automation. Solutions Architects can articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey.
- The Solution Architecture team is part of the Pre-Sales Solution Consulting organization and works across Sprinklr and with customers to define and build out requirements for complex solutions, often spanning multiple technologies. We engage directly with the largest and most complex enterprises in the world. These enterprises look to Sprinklr and our platform to transform their business. For these enterprises to be successful, they rely on technologists who can advise them throughout the transformation.
- Sprinklr Solutions Architecture team members can quickly build trust and earn credibility by conveying their knowledge of technology and industry. The Solution Architecture team should also excel at presenting these competencies to a variety of stakeholders, from IT to senior executives at the C-level.
- The Solution Architecture team should understand the nuances of how Sprinklr APIs can connect with other platforms, and be comfortable reviewing technical documentation to derive what is and isn’t possible. Whiteboarding customer journeys should be second nature.
- The Solution Architecture team works closely with Sales, Solution Consulting and Field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.
- Main Responsibilities:
- Work directly with prospects and customers to educate them on the full functionality of the Sprinklr platform and integrations-
- Engage with the Sales Teams in your assigned region(s) to deliver our value propositions, product demonstrations and RFPs-
- Engage in integration and API discussions centered around extending core offering into enterprise wide solution-
- Act as key contact in creation, presentation, demonstration and maintenance of scalable content specific to sales efforts-
- Help identify and research opportunities on new/existing clients-
- Collaborate with Engineering and Product teams to further build a best in class platform solution (APIs, Integrations, Webhooks, Data Ingestion... etc.) that the Solution Architecture team can inspire and sell into clients-
- Contribute to the development of your own and your team’s technical acumen-
- Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.-
- Frequent travel and participation in company events and customer-facing meetings- Desired Skills and Experience:- +5-10 years of presales experience, ideally with a focus on Extensibility, Software Engineering, Systems Integration, and Integration Architecture
- 5+ years experience in a customer facing role in enterprise software company, ideally with direct experience positioning CXM, Social Media, Service, Commerce, and/or Marketing automation tools
- 5+ Experience with SaaS Solutions is a must. PaaS/IaaS are an advantage
- Experience in Voice, Contact Center, Telephony, CCaaS, CPaaS (preferred)
- Experience with Networking, Security, and Governance (Infrastructure, data, and access level)
- Experience in Business Continuity including the understanding and design of High Availability, Disaster Recovery solution - Always Available, Zero Data Loss Architecture
- Understanding of Data Processing, Management, and Engineering with tools like Hadoop, Kafka, Spark, NoSQL, In-Memory DBs, Data Pipelines... etc
- Proven Experience in integrating with external systems, such as, CRM, ERP, Middleware, Data Lake, Data Warehouse, Booking Systems, Order Management