Customer Service Executive
6 days ago
**Key Responsibilities**:
- Deliver outstanding customer service to ensure satisfaction and maintain loyalty.
- Build and maintain a high level of trust and confidence with customers.
- Serve as the main point of contact for customers, providing timely updates on shipment or delivery statuses.
- Understand and support individual customer processes and Key Performance Indicators (KPIs).
- Track and achieve customers’ monthly KPIs, ensuring they meet agreed targets.
- Adhere to internal Standard Operating Procedures (SOP) and quality assurance policies.
- Comply with requirements under ISO 9001, ISO 45001, and ISO 22301 standards within the Integrated Management System (IMS).
- Contribute to achieving IMS policy goals and objectives.
- Collaborate with supervisors to suggest and implement process improvements.
- Take on additional responsibilities or tasks as assigned by management.
**Requirements**:
- A diploma or degree in logistics, supply chain management, or a related field.
- At least 1-2 years of experience in customer service or logistics operations.
- Strong interpersonal and communication skills with the ability to build positive relationships.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and logistics management systems.
- Familiarity with ISO standards (9001, 45001, 22301) is an advantage.
- Excellent organizational skills with attention to detail and problem-solving abilities.
- Ability to work both independently and as part of a team in a fast-paced environment.
Only shortlisted applicants will be notified.
EA License No: 22C1301 | EA Reg No: R22105262 (Hoo Swee Yong)
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