Assistant Superintendent

**COMPANY DESCRIPTION**

**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

**RESPONSIBILITIES**

An Assistant Superintendent assists to oversee the operations of residential care facility under the Adults Disability Division. The areas in which the Assistant Superintendent is involved include the supervision of:

- Residents' and clients' management, including admission, intake and discharge, assessment and evaluation, programme review and incident reporting;
- People management;
- Facility and environmental management.

**Duties and responsibilities**

The position of the Assistant Superintendent is a managerial and leadership role. The core role and responsibilities of the Assistant Superintendent include the following:

- **People Management**
- Assist to oversee and ensure continuity and sustainability of services through recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees;
- Communicate job expectations and redesign to meet changing needs of clients and residents;
- Assist to oversee development and management of professional and administrative staff;
- Select and use advanced analytics, problem solving and communication skills to work with the different levels of staff member;
- Employ management skills that facilitate collaborative relationships within the operations and other disciplines within the division;
- Negotiate and resolve conflict;
- Support the planning, monitoring, appraising, and reviewing of workload and staff performance; and
- Enforce policies and procedures in accordance to SOP and/ or HR policies
- **Management Objectives**
- Contribute knowledge and information, and make recommendations to strategic plans and timely reviewing of milestones;
- Support the liaising with MSF, MOH, BOV and other agencies to enhance THKMC's professionalism and reputation;
- Support the implementation of production, productivity, quality and service standards;
- Assist in the completion of audits and licensing requirements;
- Resolve day to day problems;
- Assist in the review and recommendation to implement policies, processes and procedures for Homes in a residential setting and community based programmes to ensure operational continuity and sustainability; and
- Support in establishing strong relationships with volunteers and community partners
- **Well-being of residents, clients and caregivers**:
**a. Effective Facility Management**:

- Assist to oversee the running, maintenance and upgrading of physical facilities and amenities;
- Assist to oversee the development and recommend improvements to Management Committee (MC) and to work closely with THKMC HQ on upgrading of facilities and programmes;
- Assist to oversee the running of kitchen in compliance with NEA's guidelines on food safety and hygiene, meal delivery and hospital escort services to meet the needs of the clients and
- Assist to oversee the cleanliness and hygiene standards within all facilities in accordance with NEA's guidelines.

**b. Effective Client's Management**:

- Meet the needs of the residents / clients and caregivers, regularly participate in the multidisciplinary discussions and Individual Care / Training Plans, at least 30% of residents / clients;
- Direct engagement with residents / clients and caregivers to ensure satisfactions of our services;
- Assist to review, enhance, develop and implement policies for the resolution of residents / clients, and caregivers' issues and problems; and

Ensure compliance in managing stakeholders' requirements and licensing requirements to meet acceptable standards and achieve set objectives.

**QUALIFICATIONS**
- Degree or equivalent
- At least 8 years' experience in a VWO setting
- Passion to support and serve the adults with disabilities

**OTHER INFORMATION**
- Good understanding of the vision and daily operations are essential skills for this position;
- Strong interpersonal skills, to develop positive relationships with the employees, residents and caregivers;
- Experienced people manager, skilled in coaching and leading a diverse team;
- Demonstrate creativity in problem definitions, trends and solution.
- Proven ability to develop and review relevant policies and procedures.

**The Home operates on a 24/7**:

- Shift work may be required to meet the needs of the residents
- May need to work with residents with challenging behaviours