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Sr Technical Support Engineer

2 weeks ago

Singapore Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact
- Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed.
- Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products.
- Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
- Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team
- Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge.
- Develop and maintain Engineering training course materials and curriculum to include newly released functionality.
- Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
- Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
- Author white paper solution articles for publication to the user community through our support web knowledge base.
- Travel to customer sites if required. Travel is usually less than 20% and may occasionally be international.

What You'll Need
- Bachelor’s, Master’s or Ph.D. in Chemical Engineering
- 5-8 years of experience with process modeling, simulation. Experience with Aspen Plus/ Aspen HYSYS is preferred. University experience may count.
- Hands-on problem-solving skills with a drive to deliver quality work
- Excellent communication, interpersonal and customer relationship skills
- Be able to work well in diverse teams composed of people with varied backgrounds
- Demonstrated ability to convey complex information in a clear and concise manner