Club Manager

4 days ago

Singapore The Ice Bath Club Full time

**About The Ice Bath Club**:
Our mission is to bring daily recovery to everyone, everywhere.

At The Ice Bath Club, recovery isn’t a luxury, it’s a daily practice that fuels health, happiness and resilience.

From cold plunges to saunas to the energy of the community, we make the science of recovery simple, social, and accessible. Every visit builds strength, clarity and balance - helping people feel unstoppable in their everyday lives.

**We’re scaling, fast.**:
The Club Manager owns the club like it’s their home. You are accountable for the environment, team performance, member experience, and the commercial health of your club. You set the standard on the floor, with the team, and in the numbers.

This is a leadership role for someone who can balance people, performance, and profit.

**Key Responsibilities**:
**Operations & Standards**:

- Lead day-to-day operations: opening/closing, rostering, inventory, facilities, compliance.
- Enforce 100% checklist completion across recovery, café, and service routines.
- Monitor KPIs (member visits, NPS, revenue, incident logs) and course-correct fast.
- Ensure health & safety, financial handling, and compliance standards are always met.

**People, Culture & Performance**:

- Recruit, onboard, and coach a high-performing team.
- Run weekly team huddles and drive accountability with clear actions.
- Mentor Assistant Club Manager and prepare them to be promotion-ready.
- Recognise great performance and address underperformance early.
- Build a culture of energy, positivity, and teamwork that reflects TIBC values.

**Member Experience**:

- Be visible on the floor as the positive face of the club.
- Resolve member issues on the spot — no handoffs, no delays.
- Create community through events, activations, and personal touches.
- Protect and grow member retention through excellent service and consistency.

**Commercial & Growth**:

- Drive revenue across memberships, café, and retail.
- Manage budgets and expenses responsibly.
- Analyse weekly P&L drivers, highlight risks, and propose solutions.
- Contribute to club marketing and local partnerships to fuel growth.

**What Success Looks Like**:

- ** Members**: Feel part of a thriving community and keep coming back.
- ** Team**: Motivated, coached, and performing to standard.
- ** Operations**: Clean audits, tight compliance, no recurring issues.
- ** Commercial**: Club hits targets and protects margins.
- ** Leadership**: Assistant Manager is ready to step up when needed.

**Skills & Attributes**:

- Strong people leadership with coaching ability.
- Operationally disciplined with a bias for action.
- Commercially sharp — understands numbers and how to move them.
- Positive presence on the floor; sets the vibe for both members and team.
- High integrity, accountability, and resilience under pressure.

**Career Path at TIBC**:

- Club Manager General Manager Regional Leadership.
- High performers are fast-tracked and may earn equity opportunities as the business grows

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