Cb & Ib Central-operations Expert - Avp

**Details of the Division and Team**:
The APAC KYC CB Business Support Unit (BSU), sits within CB & IB KYC Operations, is designed to act as a bridge between Corporate Bank and KYC Operations. The team provide KYC Business Management support for Corporate Bank in APAC, as well as advisory to the RMs/Business on matters regarding navigation of the Bank’s controls and governance vis-à-vis KYC.

The team acts as a Front Office support function for the Corporate Bank Relationship Managers and wider business, in relations business related tasks connected to the Know Your Client (KYC) and Off-boarding processes within the bank.

The function acts as a go-between the Front Office sales / relationship managers, the wider KYC Ops organization and other supporting functions within the bank - to ensure:

- Effective stakeholder management, facing off to the Corporate Bank APAC ExCo members & senior business leads
- Accurate maintenance of the client perimeter (Core clients & off-boards)
- Pre Off-boarding reviews / checks are preformed to avoid core clients being off-boarded
- Assignment and attestations of Accountable Client Owner (ACO) tasks
- Monitoring progression of Business related tasks for KYC Process (KYC Approvals / Account Activity Reviews) & ensure visibility to senior business leadership
- Drive projects and change initiates, to improve KYC, Client Perimeter and Off-board process for the Corporate Bank clients
- Represent business interests in forums related to KYC

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

This is a great opportunity for anybody who is well structured in their work style and enjoys technology. You should be well versed connecting with people and working with many stakeholders across the bank as well as clients and vendors. You should be an executor with a strong capability to close the loop, and enjoys the challenge that comes with any new initiative.

**You can expect**:
Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender-neutral Parental Leave

Flexible Working Arrangements

25 days of annual paid leave, plus public holidays

**Your key responsibilities**:

- Supporting Business and Process work stream within the BSU function as BAU
- Stakeholder Management to Corporate Bank APAC ExCo members and senior management within Operations
- Gatekeeper of CB BSU enhancement/improvement wish list/issue log and interfacing with global counterparts and external parties to deliver enhancements
- Monitor and escalate any process abnormality to team members/management or global counterparts
- Assist to manage MIS to highlight key initiatives and team achievements
- Manage new Adhoc queries/participate in initiatives from global counterparts
- Reviewing of processes and/or proposing tactical changes for improvement
- Performing investigation on anomalies in our processes and errors that have occurred

**Your skills and experience**:

- At least 7 years of relevant working experience.
- Minimum 3-4 years experience in the Banking/Finance industry, with experience in client on boarding/KYC environment and/or Corporate Bank (Cash / Trade / Loans / FX)
- Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
- Minimum 1-2 years of experience in defining solutions and driving implementation in a global arena
- Excellent team work spirit and possess positive working attitude - including working in teams located globally
- Work efficiently under pressure and manage workload with coming deadlines
- Eye for detail, willingness to question current state practices and drive process efficiency
- Ability to work with information/files receiving from multiple directions and able to identify actions / next steps based on complex / multi source data
- Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users and with global teams. Stakeholder management skills are require for this role.
- Strong MS Office skills - including excel (Data analysis / pivot tables / Vlook ups)
- Experience in Business Management / Project Management / Relationship Management

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

**How we’ll support you**:

- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career

**About us and our tea