Community Outreach Associate

Community Outreach Associate (COA) primarily manages the daily activities of the senior care centre by supporting the Centre Manager in planning and arranging activities and transport for the clients. He / She also provides general admin support to the centre thereby ensuring a smooth delivery of the client related services in accordance to the stipulated service level standards.

CEA are to assist Community Engagement Executive (CEE) in managing all community development initiatives throughout Vanguard, when required on top of the above responsibilities. This role assist to implement programs to promote community awareness.

Work Location: Woodlands / Senja Care Home

**Responsibilities**:

- Plan and coordinate social and recreational activities designed to meet the needs and interests of the clients
- Collect feedback and make improvements to the activities
- Coordinate, train and supervise volunteers where necessary
- Carry out reception duties
- Assist Centre Manager in planning and arranging transport schedule for clients
- Responsible for completing monthly / yearly reports in a timely fashion
- Responsible in maintaining program records (attendances, participating in Individual Care plans, recording of blood pressure etc) and any other administrative and relevant records /duties where assigned by the Centre Manager
- Responsible for community outreach and engagement, by being involved in external engagement for activities and programmes for Vanguard Senior Care (VSC)
- To track and report effectiveness of our outreach

**Volunteer Management**
- Work with CEE to manage / execute the volunteers’ framework for Senior Care Centre (VSC)
- Oversight and keeping track of VSC’s list of volunteers
- To assist in conducting briefings to volunteers at commencement
- Develop a feedback mechanism for the Volunteers who have served in VSCs
- Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers’ activities
- Assist in regular Support Group meetings and Volunteer Get-Togethers, Volunteers’ Appreciation functions in conjunction with various departments in Vanguard who engages volunteers
- Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.
- Manage regular reporting and tracking, and report metrics
- Donation management - Tracking and responding to donations received for the Home.

Supporting Outreach service provision including:

- Conducting outreach and monitoring visits, befriending visits as well as to facilitate ans support referrals to relevant services when necessary
- Support and facilitate active ageing programmes/community events (which may involve working after office hours or on weekends)
- Provide support to CEE as necessary

Supporting Senior Care Centre service provision including:

- Providing custodial care and attending to general care needs of clients including toileting, preparing and serving food, ensuring client’s hygiene and assisting clients requiring help with mobility
- Work with nurses to maintain safe and clean environment and to ensure safety, comfort and well being of clients
- Plan and implement activities/programmes designed to meet the needs and interests of the clients, including collating feedback and making improvements to the activities
- Provide support to Centre Manager where necessary to ensure smooth day to day operations.

**Requirements**:

- O’ Level/ Diploma in any discipline
- Good communication and interpersonal skills.
- Team player who is organized and meticulous at work.
- Proficient in Microsoft Office