Front Office Shift Leader, Night

As a Front Office Shift Leader, Night, you will be working permanent night shift and be responsible for the operational efficiency and service delivery of all front office areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction. Night shift allowance will be provided for this position.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Conducting effective shift briefings to inform team members about daily hotel activities and operational requirements
- Supervising the use of public address system and group bookings
- Maintaining guest and local events information
- Supervising cashiering activities
- Assisting and handling serious guest complaints
- Compiling occupancy statistics
- Assisting superior with team member related matters to ensure high productivity levels
- Building rapport and strong relations with the Front Office team
- Ensuring all procedures are conducted safely and according to policies, procedures and guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Logging security incidents and accidents in accordance with hotel requirements

**What we need from you**
- A minimum Diploma qualification
- At least 2 years of relevant work experience
- Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
- Strong knowledge on Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
- Motivated individual with a friendly personality
- Strong Interpersonal skills

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.