Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
Assistant Facilities Manager / Senior
Facilities Coordinator
Work Dynamics - Integrated Facilities Management
The Assistant Facilities Manager / Senior Facilities Coordinator serves as a key support role to senior facilities leadership, providing comprehensive operational support across facilities management operations at the site. This role involves supporting the management of facilities teams and vendor relationships while helping to maintain strong client stakeholder connections.
The position requires strong organizational and coordination skills to support continuous improvement initiatives, ensure contract compliance, and contribute to exceptional workplace experiences.
Key Accountabilities
Support the primary point of contact for facility-related matters with stakeholders
Assist in developing and maintaining relationships with key client stakeholders
Support proactive stakeholder engagement to understand and meet expectations
Contribute to continuous improvements and innovation initiatives supporting account objectives
Assist in managing FM team coordination and vendor partnerships in alignment with contractual requirements
Provide operational support and coordination for the onsite team
Support escalation processes for urgent issues to senior management and clients as appropriate
Assist in preparing monthly reports and support Quarterly Business Reviews (QBRs) on operations
Primary Responsibilities
Operational Support & Team Coordination
**Team Support**: Support and coordinate with diverse, cross-functional teams, contributing to a culture of continuous learning and service excellence that meets client expectations. Assist in implementing initiatives that enhance the client workplace experience.
**Process Implementation**: Support change management initiatives and help implement continuous improvement processes. Assist in navigating business changes and implementing solutions that support the client's evolving needs.
**Regional Support**: Provide operational support for regional account activities, assisting with business outcomes and supporting service delivery across multiple markets. Help maintain consistency while adapting to regional requirements.
Client Relations & Service Excellence
**Industry Knowledge**: Leverage experience in dynamic service environments to support client business understanding and operational requirements, acting as a reliable team member and service provider.
**Communication Support**: Support communication with diverse stakeholders, from client teams to vendors and partners. Contribute to driving alignment and achieving operational goals through effective coordination.
**Service Delivery**: Demonstrate commitment to delivering exceptional service experiences, supporting the standard of service excellence throughout the workplace.
Analytical Support & Process Management
**Operational Analysis**: Support dynamic operational requirements, demonstrating adaptability
and quick thinking. Assist with analytical tasks and data collection to support strategic decisions and optimize operations.
**Process Support**: Support process improvement initiatives and help implement new procedures. Contribute to refining approaches that drive operational outcomes and enhance employee experience.
**Documentation Support**: Assist in maintaining comprehensive procedures and Standard Operating Procedures (SOPs). Support process-oriented initiatives focused on creating efficient and consistent operations.
Compliance and Risk Management
Support compliance with health and safety regulations
Assist in implementing corporate policies and procedures
Help monitor contract compliance and support risk mitigation strategies
Maintain proper records and support audit preparation processes
Budget and Financial Support
Assist in managing annual operating and capital budgets for both hard and soft services
Support expense tracking and help identify cost-saving opportunities
Provide administrative support for financial processes and procurement activities
Asset Management Support
Support maintenance of comprehensive asset registers
Assist in implementing maintenance planning strategies
Coordinate minor renovation and improvement projects
Vendor Coordination
Coordinate with multiple vendors and contractors to support service delivery
Conduct quality control checks and support inspection processes
Assist in vendor relationship management and contract coordination
Help build strong working relationships with service providers
Workplace Experience Support
Support implementation of workplace experience best practices
Assist in help desk operations and user request coordination
Support facilities services including cleaning, waste management, pest control, and landscaping coordination
Help identify opportunities to enhance the workplace environment
Environment, Health & Safety (EHS) Support
Support implementation and maintenance of EHS programs
Assist in