Technical Service Specialist
3 days ago
**Responsibilities**:
- Provide warranty, service technical support, commissioning, troubleshooting and 3rd party breakdown repair to the authorized dealers and/or end users in compliance to the Product Manual
- Provide on-site technical assistance to conduct and oversee the rigging, troubleshooting and repairing of Manitowoc Crane product
- Train dealers' representatives to commission the first new product model launched
- Communicate with the factory and colleagues within the Manitowoc group to resolve, find solutions and share experiences on product technical support related matters
- Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommend modifications to eliminate future problems.
- Assists dealers/customers in providing technical assistance by way of phone support
- Process analytical skill in investigating Crane accident causes and to provide technical report.
- Any other ad hoc job assigned by management or immediate supervisor.
**Requirements**:
- Diploma in Engineering or other equivalent technical/vocational qualification
- Minimum 2-years of relevant working experience
- Must be able to read and interpret schematics drawings
- Mature and independent in handling issue and problem solving
- Willing to travel locally and overseas within short notices
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