Indoor Sales Support Executive

4 days ago

Singapore SEASTAR MARINE SUPPLY PTE. LTD. Full time

**Job Summary**:
The Indoor Sales Support Executive plays a vital role in supporting the sales team by managing administrative functions, processing sales orders, handling customer interactions, and ensuring efficient internal sales operations. This position requires a detail-oriented and proactive individual with strong organizational and communication skills, capable of supporting both internal stakeholders and customers effectively.

**Key Responsibilities**:
**Sales Support**:

- Assist the sales team in preparing quotations, proposals, and client presentations.
- Accurately process and follow through on sales orders, ensuring timely completion and delivery.
- Prepare and update sales reports, dashboards, and performance metrics.
- Maintain and update customer records and sales databases.
- Follow up on customer orders and coordinate with relevant departments to ensure smooth processing.

**Customer Interaction**:

- Provide professional and responsive customer service, resolving concerns related to products, orders, or billing.
- Liaise with internal teams to resolve customer issues efficiently and escalate when necessary.

**Administrative Support**:

- Maintain organized records of sales transactions, customer communications, and internal documentation.
- Assist with the preparation and coordination of sales meetings, including scheduling and materials preparation.
- Support invoice processing and collaborate with the accounts team on billing matters.
- Help coordinate logistics for product demos, marketing events, or trade shows where applicable.

**Inventory Management**:

- Monitor stock levels and product availability to support the sales process.
- Liaise with the warehouse or logistics team to coordinate order deliveries and track shipments.

**Sales Operations Coordination**:

- Provide administrative support to streamline workflows within the sales department.
- Help draft, review, and maintain sales-related documents, contracts, and agreements.
- Monitor the sales pipeline and provide timely updates to the sales team on leads, opportunities, and pending deals.

**Qualifications**:

- Minimum: High school diploma or equivalent.
- Preferred: Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- Prior experience in sales support, customer service, or administrative roles is an advantage.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM systems is preferred.
- Understanding of sales processes and basic knowledge of the company’s product offerings.

**Key Skills**:

- Excellent communication skills (verbal and written).
- High attention to detail and accuracy in data handling and order processing.
- Strong organizational and multitasking abilities.
- Ability to work both independently and as part of a collaborative team.
- Good time management and task prioritization.
- Problem-solving capabilities with a customer-focused mindset.

**Work Environment**:

- Office-based role with occasional face-to-face interaction with clients or partners.
- Standard business hours apply; some flexibility may be required based on team needs or deadlines.

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