Captain

2 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time

**JOB SUMMARY**

Reporting to the Manger on Duty, the F&B Captain will be responsible for delivering a seamless and delightful dining experience for our guests.

**What you will be DOING**:
**Floor Service**
- Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.
- Perform pre-operation and side station preparation and organisation.
- Greet and seat guests proactively.
- Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.
- Provide suggestions and/or promote signature items and/or on-going promotions.
- Take orders from the guests and to take note of any special requirements.
- Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.
- Coordinate with the kitchen team to ensure prompt and smooth items delivery.
- Serve the items as per the course of order.
- Be attentive and alert to guests needs to ensure proactive service delivery at all times.
- Close the bills accurately and promptly.

**Guest Relations**
- Attend to guests’ queries, needs and other special requests professionally and promptly.
- Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
- Thank and bide fond farewell to guests.

**General**
- Perform general housekeeping and basic cleaning of the restaurant as directed.
- Observe all brand/operating standards and/or LQA.
- Practise food safety and hygiene in accordance to required standards.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.

**Your experience and skills include**:

- GCE ‘O’ level / Certificate in Hospitality or equivalent
- Minimum 2 years of hospitality experience.
- Possess positive service mindset and attitude
- Friendly and cheerful disposition
- Good communications skills and enjoy interacting with people
- Ability to work independently and take initiative
- Good personal presentation and grooming

Flexible with working days and hours including weekends and public holidays

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