Operations Manager
6 days ago
**Company**:You Tiao Mei Pte. Ltd.
**Employment Type**:Full-time
**Reports To**:Director / Business Owner
**Job Summary**:
**Key Responsibilities**:
**Retail Operations (Outlets)**:
- Supervise and ensure smooth operations across all retail outlets.
- Implement SOPs for opening/closing, service standards, and food presentation.
- Monitor daily sales, customer service, and outlet performance.
- Conduct regular outlet audits and manage follow-ups for improvement.
- Ensure food safety, cleanliness, and compliance with SFA and NEA regulations.
- Liaise with logistics and suppliers to maintain optimal stock levels and reduce wastage.
**People & Performance Management**:
- Lead and manage a team of outlet supervisors and kitchen staff.
- Conduct staff training, onboarding, and performance reviews.
- Resolve manpower issues, absenteeism, or performance problems promptly.
**Administrative & Reporting**:
- Prepare weekly reports on outlet performance, stock usage, and operational issues.
- Assist in payroll-related documentation (e.g., timesheets, OT claims).
- Support hiring needs and participate in interviews for operations staff.
**Strategic Support**:
- Propose operational improvements, cost efficiencies, and system enhancements.
- Assist in new outlet setup and expansion projects.
- Support marketing campaigns operationally (e.g., promo execution, product launches).
**Requirements**:
- Minimum 5 years’ experience in F&B operations, retail management, or central kitchen setting.
- Strong leadership, communication, and problem-solving skills.
- Good working knowledge of food hygiene standards and manpower regulations in Singapore.
- Proficient in basic Excel, Google Sheets, and reporting tools.
- Able to travel between outlets daily (possess own transport is a plus).
- Bilingual (English + Mandarin/Malay) preferred due to workforce composition.
**Working Hours**:
- 5.5-day work week (including weekends and public holidays as needed)
- Start time flexible, based on shift coverage and operational needs
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